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Supportive Friend

Help Center

We're here to walk you through this step by step

Is this treatment a good fit for me?

If you are struggling with the negative impact of alcohol, opioids and other drugs of abuse and looking for a private and confidential treatment setting, you are in the right place. Our supportive, caring, and knowledgeable staff will help you understand your addiction and how to manage it well so that you can live a healthier and more meaningful life.

Do you use telemedicine (audio/video) services to provide care?

Due to the changing rules around telemedicine and the prescription of controlled substances/medications, we do not offer this service at this time. Also, our sessions are conducted in a group format which requires in-person attendance.

What can I expect at my first visit?

It is normal to feel apprehensive before coming to your first appointment. Our supportive staff will answer all your questions to help you feel as comfortable as possible so please call us and ask. You will be required to fill out and sign our intake questionnaire and consent forms if you haven't already completed them online. We will answer any questions you may have and will direct you to get lab work done if required. You will then meet with our doctor who will complete an assessment and discuss further treatment options with you based on your individual circumstances and needs. Services are provided in an outpatient setting so it's just like going for a regular doctor's visit without the hassle of missing too much work or school. We are committed to providing you excellent care in a safe, comforting, and supportive environment.

What do I need to bring to my first visit?

Please bring the following items at your first visit:

  1. Valid photo ID (eg. driver's license, school ID).

  2. Credit/Debit card to pay intake fee.

  3. Insurance card (even though we don't accept insurance for your visit, we may need your insurance information to cover your medications or labwork).

  4. If you are a minor (under age 18), your legal guardian will need to accompany you to this appointment and must be willing to sign consent paperwork. Both you and your guardian will need to bring valid photo ID's and insurance card.

  5. You may be provided additional instructions at the time of scheduling your appointment. It is very important to follow these instructions carefully before coming to your appointment.

How much does this treatment cost?

Our program has bundled fees for intake and each phase of treatment which include visiting with our physician and getting urine drug screens done. Please visit our Pricing page to look at our Treatment Phases and the cost. Requests to fill out forms or provide letters (eg. letter for court or probation requirements) need to be approved by our doctor and there may be additional charge for these. Please call us if you have any questions about our phase and we will be happy to walk you though it.

We will not submit claims to your insurance for reimbursement of your treatment visits so there are no insurance records of your treatment, unless you chose to do so. 

How do I make a payment?

We require that you use a debit or credit card to make your payments. Payments are due in full at the time of the appointment. Failure to make full payment may result in receipt of a partial or no prescription at the discretion of the doctor. Continued inability to pay may also lead to discharge from the clinic. We DO NOT accept cash or checks.

Do you accept insurance?

No, at this time we are not accepting any insurance for your treatment visits. You may request a superbill however, and may submit claims retroactively to your insurance to be reimbursed. We will collect your insurance information to use for medication reimbursement or for processing lab work.

Dr. Kumar is an opted-out MEDICARE provider so if you have Medicare, we will not be able to provide you with a superbill and we strongly encourage you to not submit any bills from us for reimbursement from Medicare. This may result in your discharge from our clinic.

How frequent and how long will my appointments be?

Your first appointment or the "intake" may take up to 3-4 hours and will include the following:

  • Check-in 

  • Completion of intake forms 

  • Education on treatment policies and the potential use of medications

  • Lab work including urine drug screen

  • Physician assessment

  • Starting a medication and initial monitoring

Subsequent follow up appointments would vary between 1 - 4 weeks depending on your progress in treatment and would generally last about 60 minutes. These follow up appointments would be conducted in a group setting.

How long should I expect to be in treatment for my addiction?

Every individual with addiction is unique and the length of time it takes to change behavior patterns are variable. Addiction is best conceptualized via a chronic disease model, similar to diabetes, where you have to manage the illness lifelong. Our treatment is structured to provide you with all the necessary tools to be able to manage your addiction for the rest of your life. We generally recommend that you stay in treatment for at least 6 months so that you are able to make meaningful changes in your behaviors to prevent relapse. Most patients choose to stay much longer in treatment though and generally have better outcomes.

What happens if I need to reschedule my appointment?

Part of active recovery is learning how to manage and organize your life and we will help you plan ahead. In case of unexpected absences, please call us as soon as possible to reschedule and your treatment team will work with you to take care of your needs.

Do you do a random call-back? How does it work and what do I need to bring for a random call back?

Yes, a random call-back is part of our diversion prevention policy. You may get a call from our clinic at any time and you will have until 2:30 PM of the next business day to come to the clinic in person and provide a urine drug screen sample. You MUST also bring all your leftover medications in their original prescription bottle/pouch to be counted. Your treatment team will discuss the full policy with you during your first appointment.

Will you also manage my psychiatric condition along with my addiction?

The specific focus on addiction treatment and the group setting may likely not allow sufficient time to focus on your other mental health needs, although we will discuss general aspects of mental health management during sessions. If you have more specific concerns, we can provide you resources and recommend that you seek out another psychiatrist or therapist, or consult with your primary care provider.

Do you also treat child & adolescent mental health issues not involving addiction?

Yes! We have a small cash-only practice open on Saturdays to work with children and youth struggling with mental health issues like ADHD, depression, anxiety, trauma or behaviors. Please call us for more information.

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